Booking conditions

Scope

These conditions apply to all bookings made directly through homeinlagos.com. Bookings made through external platforms are governed by the terms of those platforms.

Bookings and payment

A booking request sent through the site does not constitute a confirmed booking. A booking is confirmed once we reply confirming availability and once a deposit of 30% of the total stay has been paid.

The remaining balance is due up to 15 days before the arrival date. For bookings made less than 15 days before arrival, full payment is due at the time of confirmation. Failure to pay the balance within the deadline entitles us to cancel the booking.

Payments are made by card, through a secure payment link sent by email. On request, we also accept bank transfer.

Cancellation and changes

• Up to 15 days before the arrival date: full refund of amounts paid. Alternatively, if the guest prefers, the amount may be converted into credit valid for 12 months.
• Less than 15 days before arrival, or in case of no-show: no refund applies, but the amount paid is converted into credit valid for 12 months from the scheduled arrival date.
• Early departure: no refund or credit for unused nights.

The credit is personal and works as a discount on a future booking, in any of our houses, subject to availability and to the rate in force at the date of the new booking. If the new stay is worth less than the credit, the difference is not refunded or carried over.

These cancellation conditions apply throughout the year.

Date changes are subject to availability and may involve a price adjustment.

Prices and taxes

The prices shown include VAT at the legal rate in force.

The municipality of Lagos does not apply a municipal tourist tax, so no amount is charged on that basis.

No security deposit is required.

Right of withdrawal

As these are accommodation services provided on a specific date, the 14-day right of withdrawal established for distance contracts does not apply, under Decree-Law no. 24/2014.

Times

• Check-in: from 3:00 PM
• Check-out: by 10:00 AM

Times outside this window are subject to availability and must be arranged in advance. Check-in is done in person or, when arranged, via a key lockbox by the door. Access instructions are sent before arrival.

Occupancy

The number of people staying may not exceed the number stated in the booking or the maximum capacity of the house, shown on its page. We do not provide extra beds or cots.

Parking

The houses do not have their own parking. The nearest paid car park is Parque do Anel Verde, about 300 m away (approx. 4 min on foot). For Casa Miclá, the most convenient car park is Frente Ribeirinha, about 300 m away (approx. 4 min on foot).

House rules

Noise and neighbours. The houses are in a residential area of the old town. Please take special care with noise between 10:00 PM and 8:00 AM, as well as on arrival and departure. Repeated breaches may lead to termination of the stay without a refund.

Parties and events. The houses are for accommodation. Parties, celebrations and events are not allowed.

Smoking. Smoking is not allowed inside the houses.

Pets. Pets are not accepted.

Furniture and equipment. Furniture must not be removed or moved outdoors.

Waste. Please separate waste and dispose of it in the public containers indicated in the house information book.

Security. When leaving, close doors and windows.

Extra services. Additional services requested during the stay (extra cleaning, late check-out) are paid through a new payment link, sent at the time and subject to prior acceptance by the guest.

Damage. Damage or faults must be reported as soon as they are noticed. We do not penalise reported accidents; we penalise concealed damage. The guest is responsible for damage caused by them or their companions to the property, furniture and equipment, beyond normal wear and tear.

By paying for the booking, the guest authorises the payment method used to be charged for the cost of repairing or replacing damaged goods, up to a limit of 500 €. Any such charge is preceded by written notice with a description of the damage, photographs and proof of cost, and the guest has 7 days to respond before the charge is processed.

Complaints

An electronic complaints book is available at livroreclamacoes.pt.

In case of a consumer dispute, the guest may turn to CIMAAL (www.consumidoronline.pt) or, if there is no competent entity in their place of residence, to CNIACC (www.cniacc.pt).